AMP - FAQs

General Information

What is AMP?

The Travis County Appointment Management Portal, or AMP, is an internet-based web application that provides active court appointed attorneys access to:

  • View and manage appointment information
  • Submit required defendant contact information
  • View and edit personal profile information

Who may use AMP?

Any attorney that is active on the Travis County Courts rotation list of court appointed attorneys may use AMP.

How can non-court appointed attorneys access AMP?

While use of AMP is limited to attorneys that are active on the Travis County Courts court appointment rotation list, Travis County is working to provide comparable information access to non-court appointed attorneys. No additional information regarding future access is available at this time.

How can I access AMP?

AMP is an internet-based web application that is accessible anywhere that internet access is available. The web site address for the AMP application is https://courts.co.travis.tx.us/AMP

The Travis County Criminal Courts have also provided kiosks within the Criminal Justice Center (CJC) that provide access to AMP. There are currently five kiosks located on the first floor of the CJC building, near the public elevators.

To log on to AMP, you will need a valid account ID and password. Information on requesting an account ID and password is listed below in the section titled “Account /Password Management”.

When can I begin using AMP?

AMP is available for use by all active Travis County appointed attorneys beginning Wednesday, May 21st, 2014.

Usage requires a valid account ID and password. Information on requesting an account ID and password is listed below in the section titled “Account / Password Management”.

Where do I find information on how to use AMP?

In addition to these Frequently Asked Questions (FAQs), view the Quick Start Guide.

System Requirements

What are the system requirements for using AMP?

Access to AMP requires an internet connection and an internet web browser configured to support and use SSL 3.0.

AMP was designed with primary support for Microsoft Internet Explorer, version 8.0 and above. Other browsers such as Firefox, Chrome and Safari may also work, but have not been tested as rigorously as Microsoft Internet Explorer.

System Functionality

Can I use AMP to access appointment information for other attorneys?

No. Within AMP, you may only access appointment and personal profile information that relates to you.

Why does AMP require me to provide face-to-face contact information for my criminal clients?

AMP was designed to ensure compliance with the standards and procedures set forth by the Travis County Criminal Courts as part of the Fair Defense Act Program. Those standards and procedures require appointed attorneys to make contact – in person or by videoconferencing – no later than five days of the assignment for misdemeanor appointments and no later than ten days of the assignment for felony appointments.

How does AMP calculate deadlines for the criminal contact required activities?

AMP calculates deadlines based on the standards and procedures set forth by the Travis County Criminal Courts as part of the Fair Defense Act Program. Based on those standards and procedures, court appointed attorneys must:

  • Make a reasonable effort (letter, fax, phone, videoconferencing or personal visit) to contact a defendant by the end of the first working day after the date of the appointment.
  • Acknowledge receipt of the appointment and provide confirmation of the effort to contact the defendant within 3 business days of receiving the appointment.
  • For misdemeanor cases, visit the defendant (in person or through videoconferencing) no later than five days from notification of appointment and report that contact within 3 business days.
  • For felony cases, visit the defendant (in person or through videoconferencing) no later than ten days from notification of appointment and report that contact within 3 business days.

Will AMP show me my non-appointed cases?

Yes. AMP will now show an attorney all cases where the attorney is listed (by state bar number) as the attorney of record.

Account / Password Management

How do I request an account to access AMP?

An attorney that is active on the Travis County Civil or Criminal Courts court appointment rotation list and does not have a AMP account can register for access by clicking the Register button on the Access Portal page or clicking https://www.traviscourtsapplications.org/courtsuserregistration On acceptance, an email with the AMP User Guide will be sent to the email address you provide.

How do I change the AMP password that was provided to me?

If you wish to change the password that was originally provided to you to something that is easier for you to remember, you may access the Travis County Password Self Service module at pss.co.travis.tx.us In order to change your password, you will be required to setup a series of challenge questions. For security reasons, passwords must meet certain guidelines, which will be shown to you and checked off as you create your new password.

I have forgotten or lost my password. What do I do?

Please visit the Travis County Password Self Service module located at pss.co.travis.tx.us, click the “Did you forget your password?” link, and follow the on-screen instructions.

Additional Questions / Assistance

My personal profile contains incorrect information. How do I update the incorrect information?

AMP provides court appointed attorneys the ability to view and update the following personal profile information:

  • Phone number
  • Fax number
  • Cell phone number
  • E-mail address
  • Temporary Status

If one of these items is incorrect, please use the profile section of AMP to update the information.

AMP also provides court appointed attorneys the ability to view (but not to update) the following information:

  • Attorney’s name (first and last name)
  • Address (Street, City, State, Zip Code)
  • Types of cases handled (i.e., Assigned Wheels)

If one of these items is incorrect, please notify Criminal Courts Administration.

What if I have questions that are not addressed here or within the Quick Start Guide?

If, after reviewing each of these FAQs as well as the online AMP User Guide, you still have questions or need assistance, please contact us by e-mail at: Courts-Help@co.travis.tx.us.
Please include your name, a contact phone number, along with your question or problem.

How can I submit feedback or suggestions?

We truly want AMP to be as useful and user-friendly as possible. If you have any feedback or suggestions regarding the AMP application or this web site, please do not hesitate to contact us by e-mail at: Courts-Help@co.travis.tx.us.